Experienced staff and the Intercare claims process provide an essential component to the task of managing the general liability exposure that is a fact of life in virtually every business enterprise today. The goal is to minimize the expense of claim administration, and achieve prompt resolution of claims that are fair to both claimants and our client.

The claim investigation begins by making contact with a potential claimant as quickly as possible, and no less than 24 hours of receiving a report of an incident. Starting off on the right foot with a claimant enables Intercare to manage the claimant relationship and complete a prompt and accurate investigation of the claim. Follow up with claimants within one week after first contact, and then at regular intervals leads to accurate assessment of liability exposure and appropriate claim resolution.

Consistent claims management and forthright communications with the involved parties minimize the filing of meritless law suits. Aggressive litigation management of defensible claims sends the right message to the plaintiff’s bar in the effort to control overall expense in a general liability program.